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If you have a question about an order or our products, please check the
questions below to see if one applies. If you can't find what you are
looking for, please contact me at
sales@saber-scorpion.com
and I will do my best to answer your question. Thanks!
Questions about Orders:
- How to Order &
Pay
- About
Shipping
- Arrival Time
- Free Extra
Decals
-
Order Mix-Ups
-
Missing Items
- Damaged Items
Questions about Decals:
- About
the Decals
- Where to get LEGO Parts
-
Help Finding Items
- Custom Jobs
- Custom
Colors
- Printing the
Shop Images
Questions about Books:
-
Are your Books in Bookstores?
- Can I
Download the Books?
- Will you autograph my book?
A: Just add the items you want to your shopping cart (yes, you can add
items from multiple sections, such as a book with some decals) and then
click the VIEW CART / CHECKOUT button on the menu at the top of
your screen once you are done. Input your shipping and billing
information (please be SURE your shipping address and e-mail address are correct,
so that I can ship your order and contact you if there are any
problems!) and then choose your payment method. The methods I accept
are: - PayPal (the best option for international orders)
- Cash (US dollars ONLY)
- Check (US customers only, please)
- Money Order (again, in US dollars)
A: All items are shipped through the United States Postal Service (USPS),
first-class mail.
If you order a book, you should receive an
e-mail with tracking information once your item is shipped. However, no
tracking is available for decal-only orders.
Shipping for decal orders is FREE. All other shipping rates are
listed alongside the items. Currently, I opt for the least expensive
shipping method available. If you need faster shipping, please e-mail me
and hopefully we can work something out in time.
A: Since I am a full-time college student, I currently only ship orders
out once a week. I ask that my customers please allow up to two (2)
weeks for their items to arrive. It should not take this long most
of the time, but sometimes I am very busy.
Payment method may also affect shipping times. If you pay with PayPal, I
will not have to wait for your payment to arrive in the mail, so it will
probably be faster. If you use an eCheck through PayPal, however, than I
will wait for the eCheck to clear before sending the order.
You will be sent an e-mail when your item is shipped. If you live in the
US, it should only take 3-4 days for your item to arrive after that. If
you live in another country, it could be longer.
A: I sometimes include free extra decals or advertising material (such
as a bookmark) with larger orders. This was probably not a mistake -
keep them, and enjoy! ;-)
A: This is a rare occurrence, but sometimes I do get things mixed up. If
you received the wrong order, please e-mail me immediately. I will ask
you to send back the items you received, and I'll ship out the correct
ones as soon as possible.
A: Sometimes I do accidentally leave out decals from large orders. If
this has happened to you, just e-mail me, and I will send the missing
item(s) as soon as possible.
A: If an item you ordered arrived in poor condition, please e-mail me
within three weeks after receiving the item and I
will send you a free replacement. If the item was anything other than a
decal (such as a book or poster), I will ask you to return the damaged
item before I send the replacement.
For decals you may
have damaged during application or use, I will still send a free
replacement, but only in addition to a new order. Simply place a new
order, include a list of the damaged decals in the Comments section (no
more than four at a time, please), and then pay for the order. The replacements
for the damaged decals will be included free of charge.
A:
To put it simply, they are stickers. I designed all of them myself using
the computer, and I print them out onto sheets of label paper and send
them to you. When you get them, you simply cut them out along the edges (try to
use a very small pair of scissors), carefully peel them off of the
backing (you may want to practice on the blank white edges before trying
on the decals themselves), and apply them to your minifigs. It's that simple! Read on for
more details.
All of the decals are printed at maximum DPI on a high-quality HP DesignJet
printer using Avery Color Label Sheet paper. Colors are bright, lines are
sharp and clear, the paper is opaque (not clear), and cutting out the
designs will be required. This is the same decal paper I have used myself
for years, although my printer is now much more high-quality, so the decals
you get will actually look better than the ones you see on some of my
older LEGO creations on the site!
A: No, I do not sell any actual LEGO parts - just decals and only decals.
If/when I make special offers that include the actual LEGO parts, I will
make it very clear that the parts are included. Otherwise, you will have to
supply the parts yourself. Personally, my entire LEGO collection has been
amassed the simple way: by buying LEGO sets. Ever since I was about 5 years
old, I have been continuously buying LEGO sets as they are released.
However, the sets currently on shelves
may not always have the parts you are looking for. For these older/rarer parts, you will have to search
online. Here are some good places to look:
http://shop.lego.com - The official
LEGO Shop@Home website. Here you can buy just about all the LEGO sets you
find in stores, plus many exclusives and extras! Look for minifig accessory
kits if you can find them. Also, LEGO now sells many parts individually and
in bulk, allowing users to design their own sets with a computer program
through the LEGO Factory page. However, the part selection is pretty
limited, especially in the area of minifigs.
http://www.peeron.com - If you want
to know what parts are available in what colors and in which sets, check out
Peeron, the online LEGO part/set database! You can search for any LEGO set,
look at the parts, and see what colors of each are available in each set.
Then you can buy the sets you need from another site. It's a good way to
find what part names to search for on Bricklink.com (below).
http://www.bricklink.com - The
ultimate LEGO buying source online. If you can't find it at LEGO's official
site, try Bricklink. Bricklink works a little bit like eBay (only without
the bidding), since you are actually buying from individual sellers who own
the LEGO parts. So you have to find a seller that looks good to you. Still,
you can buy just about any LEGO part and/or set in existence here, if you
know what to look for. TIP: The search engine on Bricklink can be very
difficult to use, so you may want to find the name of the piece your are
looking for on Peeron (above)
first to figure out its exact name. If you still have trouble, e-mail me and I'll try to help.
The following are some great website that sell custom-designed
LEGO-compatible accessories. If you place an order at any of these, be sure
to let them know Saber-Scorpion sent you!
http://www.brickforge.com -
BrickForge
http://www.brickarms.com - BrickArms
http://www.littlearmory.com -
Little Armory
A: If you can't find a particular decal I have made, e-mail me and tell me
what you're looking for. I'll try to point you in the right direction.
If a package does not suit your needs, and you would like me to offer
something different, e-mail me and let me know, and I'll see what I can do.
I may be able to make a new package more along the lines of what you're
looking for, but not always (I will not, for example, sell every item
individually).
If you are looking for something I have not already made and do not
currently offer, please see the next few questions.
A: Not at this time, sorry. I can change colors on existing decals, however.
See the next question.
A: Want me to make those Nova Refuge soldiers in dark green camouflage mode,
or offer that yellow-skinned character in peach flesh tone? Sure, I can do
that! Simple changes to existing decals, such as color changes, are FREE.
Just include a CLEAR, DETAILED list of the changes you want in the Comments
section of your order. If you are not clear and detailed, I will either
e-mail you for clarification (thus delaying your order) or send my best
guess at what you mean. If you request too many changes and it takes too
much work, I may ask you to send additional payment in order to complete the
changes.
A: You mean those tiny example images in the shop? They are not intended to
be printed. You can try, but the results would be horribly blurry and
pixilated almost beyond recognition, nowhere near the quality of the high-resolution, brightly-colored
prints you would receive if you ordered them.
A: Currently, this website is the ONLY place you can order my books,
although I hope that will change in the future. Still, that could be a
long time from now, so best go ahead order them here. ;-)
A: At the moment, no, the books are only available in regular, paperback
novel format. I may offer digital novels in the future, but again, it
could be a while before that is available.
A: I'd be glad to! I'll autograph any book you order from my
site free of charge. Just include a request for an autographed copy in
the Comments section of your order, along with what you'd like the
dedication to be (such as "For Daniel", etc.).
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